Refund Policy
Replacement first, refund when replacement is not possible.
Last updated: 12 July 2026
We sell digital products that are delivered instantly, so a standard "change your mind" return window does not really work here — once credentials have been sent, they cannot be un-sent. What we offer instead is a warranty that runs for the full length of the plan you bought, and a refund when we cannot make things right.
The Short Version
- Account not delivered? Full refund, no questions.
- Account not working? We replace it. If we cannot replace it, you get a refund.
- Received something different from what the page described? Replacement or refund, your choice.
- Working account, but you changed your mind after using it? No refund.
1. Non-Delivery
If your order has not arrived within 24 hours of payment and we have not contacted you about a delay, you are entitled to a full refund. Please check your spam folder first — a surprising number of "missing" orders are sitting there.
2. Faulty or Non-Working Accounts
If the account does not work on arrival, or stops working during your plan term through no fault of your own, contact us through the contact page with your order number and a short description of what is happening. We will replace it, normally within the same day. Replacement is our first response because it is faster for you and cheaper for us than processing a refund.
If we cannot supply a working replacement within a reasonable time, we refund you for the remaining, unused portion of your plan term — or in full, if the account never worked at all.
3. Wrong Product
If you received a different product, tier or plan length than the one you paid for, tell us and we will correct it or refund you in full. That is our mistake, not yours.
4. When We Do Not Refund
- The account works as described and you simply changed your mind
- You changed the account's login email, password or recovery details without asking us first
- You shared the credentials with other people, or resold them
- The account was suspended because of how you used it — spam, fraud, abuse, or breaking the provider's rules
- You opened a chargeback without contacting us first (please just message us; we would rather fix it)
5. How to Request a Refund
Message us through the contact form with your order number and what went wrong. We aim to reply within a few hours. If a refund is approved, it goes back to your original payment method — the money usually appears within 5–10 business days, depending on your bank or provider.
6. Chargebacks
Please contact us before opening a dispute with your bank or payment provider. A chargeback costs us a fee and freezes the order, which slows down the very thing you want fixed. We have never refused a legitimate replacement request, and we are not going to start with yours.
7. A Realistic Note
Accounts bought from a reseller sit outside the provider's normal supply chain, and a provider may suspend an account at its own discretion. Our warranty covers you if that happens during your plan term — we replace or refund. But if you need a guaranteed, never-interrupted subscription for business-critical work, buy directly from the provider instead. We would rather say that plainly than sell you the wrong thing.
8. Questions
Read our terms and conditions for the wider rules, learn how we work on the about page, or head back to the shop.